Practice Charter
What Your Doctor And The Staff Should Reasonably Expect From You, The Patient
- To be treated with the same courtesy and respect you yourself would expect
- Honesty and openness
- Not to expect a prescription every time you see your doctor - they are quite often unnecessary
- To follow the advice given
- To switch off mobile telephones when in the surgery
- To remember that it is not the receptionists’ fault if a doctor or nurse runs late
- To ensure that any of the facilities are not abused
What You Should Reasonably Expect From The Doctors And Staff
- To be treated as an individual and given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems
- Staff to be easily identifiable
- Staff to maintain your right to privacy
- Appointments to be available at reception six weeks in advance for you to book follow-up times
- To have the right to a full explanation of your illness and any tests, investigations or conclusions relating to that condition. You must tell us if you do not understand the explanation
The practice operates a “zero tolerance” approach to both verbal abuse and violence. Any act of this nature will result in the immediate removal from our list. Where there is a serious breakdown of the patient/doctor relationship, we reserve the right to remove patients from our list.