Practice Charter

What Your Doctor And The Staff Should Reasonably Expect From You, The Patient

  • To be treated with the same courtesy and respect you yourself would expect
  • Honesty and openness
  • Not to expect a prescription every time you see your doctor - they are quite often unnecessary
  • To follow the advice given
  • To switch off mobile telephones when in the surgery
  • To remember that it is not the receptionists’ fault if a doctor or nurse runs late
  • To ensure that any of the facilities are not abused

What You Should Reasonably Expect From The Doctors And Staff

  • To be treated as an individual and given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems
  • Staff to be easily identifiable
  • Staff to maintain your right to privacy
  • Appointments to be available at reception six weeks in advance for you to book follow-up times
  • To have the right to a full explanation of your illness and any tests, investigations or conclusions relating to that condition. You must tell us if you do not understand the explanation

The practice operates a “zero tolerance” approach to both verbal abuse and violence. Any act of this nature will result in the immediate removal from our list. Where there is a serious breakdown of the patient/doctor relationship, we reserve the right to remove patients from our list.

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