Noticeboard

E-Consult

Our surgery is now using E-consult  - this is an online guide that gives you 24/7 access to medical advice and allows you to contact the surgery electronically during our opening hours only (see home page for more details)


As our telephone lines remain extremely busy, please email any COVID19 vaccination queries to admin.mailboxf81113@nhs.net

Please note, as with other businesses, we are also suffering from staff illness and staff who need to work from home, and as such we are short staffed at the surgery. Please be patient with Receptionists who are working hard to accommodate all requests. Thank you.

Notice to Close

For the purposes of Staff training this surgery, along with others in the Thurrock area, will be closed on the afternoon of  Tuesday 12th October 2021.  Please note we shall be closed from 12.30pm.
During closure an Emergency Only service will be in operation and you are asked to telephone 01375 480000 where a contact number will be provided.
The surgery will open as normal on Wednesday 13th October 2021.
Whilst we hope you will agree that there is already a high standard of patient care in Thurrock we are committed to further improving Primary Care services.  Supporting protected learning time for GPs and Practice Staff will assist us in doing this.

 

Repeat Prescription Form Please complete and return to the surgery via the post box or email us at chafford.prescriptions@nhs.net

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TEXT MESSAGES

Please ensure that you keep your mobile telephone number updated to ensure that you receive text messages from this surgery (appointment reminders, health messages etc).

FACEBOOK

To keep up to date with Practice Information please join the Chafford Hundred Medical Centre Facebook Page.

DNA's for September


During the last month we had 144 wasted appointments which equates 29 hours or 1 doctor not seeing patients for 3 1/2 half days. If you no longer need to attend, please cancel your appointment. You can do this by using Systmonline / nhsapp, responding to your text message reminder or calling the surgery (Lunchtimes the phone lines are much quieter). Together we can ensure we bring this number down and stop wasting appointments that other patients need. 

VOLUNTEERS WANTED FOR PATIENT GROUP

Interested in becoming involved with the practice Patient Reference Group? Please see the Patient Reference Group page for more details.

Practice Charter

What Your Doctor And The Staff Should Reasonably Expect From You, The Patient

  • To be treated with the same courtesy and respect you yourself would expect
  • Honesty and openness
  • Not to expect a prescription every time you see your doctor - they are quite often unnecessary
  • To follow the advice given
  • To switch off mobile telephones when in the surgery
  • To remember that it is not the receptionists’ fault if a doctor or nurse runs late
  • To ensure that any of the facilities are not abused

What You Should Reasonably Expect From The Doctors And Staff

  • To be treated as an individual and given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems
  • Staff to be easily identifiable
  • Staff to maintain your right to privacy
  • Appointments to be available at reception six weeks in advance for you to book follow-up times
  • To have the right to a full explanation of your illness and any tests, investigations or conclusions relating to that condition. You must tell us if you do not understand the explanation

The practice operates a “zero tolerance” approach to both verbal abuse and violence. Any act of this nature will result in the immediate removal from our list. Where there is a serious breakdown of the patient/doctor relationship, we reserve the right to remove patients from our list.

 
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