Noticeboard

E-Consult

Our surgery is now using E-consult  - this is an online guide that gives you 24/7 access to medical advice and allows you to contact the surgery electronically during our opening hours only (see home page for more details)


As our telephone lines remain extremely busy, please email any COVID19 vaccination queries to admin.mailboxf81113@nhs.net

Please note, as with other businesses, we are also suffering from staff illness and staff who need to work from home, and as such we are short staffed at the surgery. Please be patient with Receptionists who are working hard to accommodate all requests. Thank you.

Notice to Close

For the purposes of Staff training this surgery, along with others in the Thurrock area, will be closed on the afternoon of  Tuesday 12th October 2021.  Please note we shall be closed from 12.30pm.
During closure an Emergency Only service will be in operation and you are asked to telephone 01375 480000 where a contact number will be provided.
The surgery will open as normal on Wednesday 13th October 2021.
Whilst we hope you will agree that there is already a high standard of patient care in Thurrock we are committed to further improving Primary Care services.  Supporting protected learning time for GPs and Practice Staff will assist us in doing this.

 

Repeat Prescription Form Please complete and return to the surgery via the post box or email us at chafford.prescriptions@nhs.net

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TEXT MESSAGES

Please ensure that you keep your mobile telephone number updated to ensure that you receive text messages from this surgery (appointment reminders, health messages etc).

FACEBOOK

To keep up to date with Practice Information please join the Chafford Hundred Medical Centre Facebook Page.

DNA's for September


During the last month we had 144 wasted appointments which equates 29 hours or 1 doctor not seeing patients for 3 1/2 half days. If you no longer need to attend, please cancel your appointment. You can do this by using Systmonline / nhsapp, responding to your text message reminder or calling the surgery (Lunchtimes the phone lines are much quieter). Together we can ensure we bring this number down and stop wasting appointments that other patients need. 

VOLUNTEERS WANTED FOR PATIENT GROUP

Interested in becoming involved with the practice Patient Reference Group? Please see the Patient Reference Group page for more details.

Appointments

doctor

IMPORTANT NOTICE REGARDING GP APPOINTMENTS
As a Practice we continue to regularly review the appointments system and make changes where necessary. At the start of the pandemic the appointments system was changed quite radically for our surgery (although many other surgeries were already operating a similar system). The Practice has decided to continue with the current way of booking appointments for the foreseeable future.
All GP appointments will be via the telephone unless you have been advised otherwise by the doctor, nurse or receptionist. Once you have spoken to the doctor they will book a face to face appointment for you as appropriate.
Please note that receptionists are not able to book face to face appointments with the doctor unless they have been specifically told to by the doctor.
Please remember that receptionists are only able to book an appointment for you if they are available and our appointments do get booked very quickly. It is not the fault of receptionists when all the appointments available are fully booked.
If you need non-urgent advice from a doctor or nurse please use the eConsult service (https://chaffordhundredmedicalcentre.webgp.com/) in the first instance. As many of you already know, the telephone lines are extremely busy so we would appreciate it if the lines could be kept clear for more urgent medical needs and those who don't have access to the internet. Using this service also avoids you having to redial constantly and this can also be used for admin queries like requests for sick certificates and medication.
We do understand your frustrations at this very busy time - remember we are all patients too. We must all remember to be as patient as possible with each other and your co-operation is appreciated.
Thank you.

Please remember that an appointment is for one patient only. If you cannot keep your appointment, kindly let us know as another patient will always take advantage of your cancellation. 

Appointments at other locations

Extra GP and Nurse appointments are available at a number of Hubs within Thurrock. Hubs are open 7pm-9pm every weekday and 9am-12pm at weekends. Appointments are for routine and urgent matters and are booked by contacting this surgery during normal hours or via NHS 111 outside of our normal hours.

Weekend GP and Nurse Services

You can now see a GP or practice nurse on the weekend following the launch of the Thurrock Health Hubs. Each of the hubs has a single GP and nurse, seeing patients. 


The Health Hub for our area is located in

Thurrock Community Hospital,

Long Lane,

Grays,

Essex,

RM16 2PX

Open between 9.15am and 12.30pm. 

All visits are by appointment only and these are booked through Chafford Hundred Medical Centre as usual.  For more information, visit the hubs’ page on the Thurrock CCG website. Click here to view Thurrock Health Hubs Update.

Emergencies

If you are confronted by a serious problem such as severe chest pain or severe bleeding call an ambulance (999) before calling the surgery.

Minor Injuries Unit

The unit is able to examine and treat 'walking wounded' patients and have x-ray facilities for limb injuries (over 7 years old only ).

The closest Minor Injuries Unit is at

Orsett Hospital,

Rowley Road,

Orsett,

RM16 3EU

Telephone 01268 592300. - If you are in any doubt telephone the unit for advice.  

 
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