To book an appointment you will need to:

  -  Book online via SystmOnline (if you are not     
       already registered for this service, please
       speak to a receptionist for details); or
  -  Telephone the surgery; or
  -  Book at the reception desk.

Please do not book an appointment to order repeat prescriptions or request sick certificates or test results  -  see below for alternative options for these. 

All appointments with GPs are initially telephone consultations. Should the GP decide they need to see you face to face then they will make arrangements with you to come to the surgery.  Other clinicians are available for face to face appointments.

• Appointments may be booked up to 2 weeks in advance where available.
• Please contact the surgery from 8.00am to book an appointment for morning or afternoon.
• When you request an appointment, you may be advised to contact an alternative service, for example a pharmacist.  Receptionists will be following guidance set out by the doctors to help signpost you to the correct service. 
• Please also note that, as well as doctors, we have other clinicians working at the Practice, for example Nurse Practitioner, Paramedic Practitioners, and a Physician Associate.  These clinicians are able to assess and treat many conditions and your appointment may be booked with one of these.  All clinicians have access to discuss complicated queries with a doctor where necessary.
• There are also appointments available at other clinical hub locations within Thurrock, including evenings and weekends, through our partnership with Grays Primary Care Network.  These appointments are booked by contacting Reception in the usual way.
• You can now self-refer to Physiotherapy without the need to see a GP first.  If you think you have a problem that could be managed by a physiotherapist, please contact Reception to book.
• Please give the receptionists as much information as possible when booking your appointment.
• At busy times, especially in the mornings, there may be a delay before your call is answered or telephone lines will be engaged due to the high demand.  Please be patient and keep trying.  Our telephone system now offers a callback service  -  by selecting this service you will be called back automatically when your original call reaches the front of the telephone queue.
• If you are not ringing for an appointment, please telephone after 10.30am.

There are many situations when patients expect to have a consultation with a GP but it is apparent that what is being presented can be managed by going to the local pharmacist or by checking NHS websites and self-managing.  Our Receptionists will direct you when they have assessed that you can manage a presentation at home and do not need the GP. 

Appointments are NOT required for:

• Results of blood tests, x-rays or scans -  please use eConsult or telephone after 10.30am.  You do not need login details to access eConsult.
  
  
• Requesting sick certificates -  please use eConsult.  You do not need login details to access eConsult.
  
  
• Prescription queries (except repeat prescription requests)  -  please use eConsult.  You do not need login details to access eConsult.
  
  
• Repeat prescription requests -  order via SystmOnline or via the NHS app.  Alternatively, email prescriptions@nhs.net OR send your request by post OR by hand in the prescription box at the surgery.  Please do not telephone and do not use eConsult to order repeat prescriptions.