Appointments
IMPORTANT NOTICE REGARDING GP APPOINTMENTS
As a Practice we continue to regularly review the appointments system and make changes where necessary. At the start of the pandemic the appointments system was changed quite radically for our surgery (although many other surgeries were already operating a similar system). The Practice has decided to continue with the current way of booking appointments for the foreseeable future.
All GP appointments will be via the telephone unless you have been advised otherwise by the doctor, nurse or receptionist. Once you have spoken to the doctor they will book a face to face appointment for you as appropriate.
Please note that receptionists are not able to book face to face appointments with the doctor unless they have been specifically told to by the doctor.
Please remember that receptionists are only able to book an appointment for you if they are available and our appointments do get booked very quickly. It is not the fault of receptionists when all the appointments available are fully booked.
If you need non-urgent advice from a doctor or nurse please use the eConsult service (
https://chaffordhundredmedicalcentre.webgp.com/) in the first instance. As many of you already know, the telephone lines are extremely busy so we would appreciate it if the lines could be kept clear for more urgent medical needs and those who don't have access to the internet. Using this service also avoids you having to redial constantly and this can also be used for admin queries like requests for sick certificates and medication.
We do understand your frustrations at this very busy time - remember we are all patients too. We must all remember to be as patient as possible with each other and your co-operation is appreciated.
Thank you.
Please remember that an appointment is for one patient only. If you cannot keep your appointment, kindly let us know as another patient will always take advantage of your cancellation.
Appointments at other locations
Extra GP and Nurse appointments are available at a number of Hubs within Thurrock. Hubs are open 7pm-9pm every weekday and 9am-12pm at weekends. Appointments are for routine and urgent matters and are booked by contacting this surgery during normal hours or via NHS 111 outside of our normal hours.
Weekend GP and Nurse Services
You can now see a GP or practice nurse on the weekend following the launch of the Thurrock Health Hubs. Each of the hubs has a single GP and nurse, seeing patients.
The Health Hub for our area is located in
Thurrock Community Hospital,
Long Lane,
Grays,
Essex,
RM16 2PX
Open between 9.15am and 12.30pm.
All visits are by appointment only and these are booked through Chafford Hundred Medical Centre as usual. For more information, visit the hubs’ page on the Thurrock CCG website. Click here to view Thurrock Health Hubs Update.
Emergencies
If you are confronted by a serious problem such as severe chest pain or severe bleeding call an ambulance (999) before calling the surgery.
Minor Injuries Unit
The unit is able to examine and treat 'walking wounded' patients and have x-ray facilities for limb injuries (over 7 years old only ).
The closest Minor Injuries Unit is at
Orsett Hospital,
Rowley Road,
Orsett,
RM16 3EU
Telephone 01268 592300. - If you are in any doubt telephone the unit for advice.