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Important Changes to Our Appointment System

With effect from Monday 4th September 2017 you will only be able to book a ROUTINE appointment with your chosen GP up to 4 weeks in advance (if available). A limited amount of Triage slots will be available on a daily basis 

Notice to Close

For the purposes of Staff training this surgery, along with others in the Thurrock area, will be closed on the afternoon of  Tuesday 14th November 2017 .  Please note we shall be closed from 12.30pm.
During closure an Emergency Only service will be in operation and you are asked to telephone 01375 480000 where a contact number will be provided.
The surgery will open as normal on Wednesday 15th November 2017.
Whilst we hope you will agree that there is already a high standard of patient care in Thurrock we are committed to further improving Primary Care services.  Supporting protected learning time for GPs and Practice Staff will assist us in doing this.

Notice to Close

Please note this surgery will be closed from 12.30pm to 1.30pm on Wednesday 29th November 2017

Meningitis B Vaccine 

See "Latest News" for information on the vaccine available for babies born after 1 May 2015.

The NHS Friends & Family Test

The survey is available online.  Click on the Patient Survey button at the bottom of the home page or see further information under Have Your Say.

Travel Notice - Malaria: It Only Takes One Bite!

Ensure you get advice on all the vaccinations required when you travel abroad. Take a look at the Travel Vaccinations page (under Clinics & Services) for further information. Remember to submit your travel forms at least 4 weeks prior to travelling.

Volunteers Wanted for Patient Group

Interested in becoming involved with the practice Patient Reference Group? Please see the Patient Reference Group page for more details.

Online Appointments Booking and Repeat Prescription Ordering

You can now have access to our appointments system online. By using this system you will be able to book an appointment with a GP up to four weeks in advance (no bookings for Same Day appointments).

You can also have access to the new Repeat Prescription ordering facility.

The new system will allow you to choose the medication from your medical record (repeat medication screen only) rather than you having to type into the current form on the website or an email.

The new system will require you to have a user name and password which will then allow you to log on to the practice clinical system and see a list of your medications with dates when they were last issued to you.

To find out more and obtain a user name and password please see one of the reception Team. You will need Photographic identification in order to register for this service.

Utilising this service will enable you to access both appointments and prescriptions 24 hours a day.


doctorAs this is a group practice you may consult any of the doctors but it is in your interest to stay with one doctor for each period of illness.  Routine appointments may be made in advance (maximum four weeks) which will enable us to offer you a time more suitable for your requirements. 

The doctors offer routine telephone consultations for instances which do not require a physical examination. All consultations are by appointment and these can be made by telephoning 01375 480000 or calling into the surgery.

In order to make the best use of a clinician’s time you may be asked some questions when you are making the appointment.  This is so we can offer you a consultation with the most appropriate person to deal with your condition (ie doctor or practice nurse).

Please remember that an appointment is for one patient only.  If you cannot keep your appointment, kindly let us know as another patient will always take advantage of your cancellation. 

Appointments Review

In July 2017 the Practice conducted a review of the appointments system and a new more simplified system was agreed. This was implemented from September 2017 and then reviewed after 6 weeks when it was agreed to continue.  The appointments system will of course be reviewed regularly.

Every day the doctors’ sessions will consist of a number of Routine appointments* and a number of Emergency appointments. Requests for emergency appointments will be  triaged by a Doctor who will then book an appropriate appointment.  Requests for afternoon Emergency appointments should be made after 11am on the day.

Routine appointments can be booked up to 4 weeks in advance (by telephone, in person or using the PatientOnline service).


* At times when we have limited Doctors in attendance (ie school holidays) Routine appointments may not be available and all appointments will need to be made on the day.


We always appreciate feedback from patients and if you wish to comment please do so using the Suggestions box in Reception.


You can now see a GP or practice nurse on the weekend following the launch of the Thurrock Health Hubs.
Each of the hubs has a single GP and nurse seeing patients. 
The Health Hub for our area is located in Thurrock Community Hospital, Long Lane, Grays, Essex, RM16 2PX and is open between 9.15am and 12.30pm.  All visits are by appointment only and these are booked through Chafford Hundred Medical Centre as usual. 
For more information, visit the hubs’ page on the Thurrock CCG website.


If you are confronted by a serious problem such as severe chest pain or severe bleeding call an ambulance (999) before calling the surgery.


The unit is able to examine and treat 'walking wounded' patients and have x-ray facilities for limb injuries (over 7 years old only ). The closest Minor Injuries Unit is at Orsett Hospital, Rowley Road, Orsett, Telephone 01268 592300. If you are in any doubt telephone the unit for advice.  

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