IMPORTANT MESSAGE RE:CORONAVIRUS

PATIENT ADVICE: - 

We have put the following measures in place in order to help limit the spread of COVID-19 and provide a safer environment for patients and staff.

1    Attend the surgery only when you have been told to, ie for an appointment, to collect sample bottles or other information.  The majority of information can be emailed or posted to you.

2    Repeat prescriptions can be requested online (contact Reception to be set up for this).  Alternatively order through your regular pharmacy or drop your written request through our letterbox.  Please note you will no longer be able to write your request at the surgery.

3    Appointments must be requested by telephone or via the online triage tool (eConsult).  Please do not come to the surgery in person to book an appointment.  We are aiming to provide additional telephone support.

4    All appointments will be by telephone unless you are told otherwise.

5    If you are asked to come to the surgery for an appointment please wait in your car until your appointment time.  This is to limit the number of people in the waiting room at any one time.  

6    Do not bring friends or other family members with you unless essential, ie to accompany children or elderly etc.

7    Consultations are limited to a maximum of 10 minutes.

8    Please wear a mask or face covering whenever you enter the building.

9    We will be operating a one way system within the surgery.  Please enter through the usual main entrance, you will be guided to the appropriate exit.

10 REMINDER.......
Please remember that if the Practice contacts you via telephone it will always be from an unknown number.
If you are expecting a telephone consultation please check that your phone will not block our call.

 Thank you for your continued support and patience during these prolonged unprecedented times.

• For further information relating to Coronavirus (Covid-19) please click here.
• For a Childrens guide to Coronavirus (Covid-19) please click here.

.

.

Welcome to Chafford Hundred Medical Centre

.

At Chafford Hundred Medical Centre in Essex the doctors and nurses take pride in offering the highest standard of patient-centred healthcare.We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

This practice has been established for over 90 years and until July 1999 general medical services were provided at three sites in Grays, Purfleet and Chafford Hundred. It was at that time that the practice closed its surgery at Grays and moved into a purpose-built site in Chafford Hundred. In March 2003 an opportunity arose to relocate from Purfleet and this allowed us to concentrate all services from one development.

Appointments at other locations

.

Extra GP and Nurse appointments are available at a number of Hubs within Thurrock. Hubs are open 7pm-9pm every weekday and 9am-12pm at weekends. Appointments are for routine and urgent matters and are booked by contacting this surgery during normal hours or via NHS 111 outside of our normal hours.

Please note there is no longer a GP Service at Orsett Minor Injuries unit.

..

Missed Appointments

• Due to an increase in the number of wasted appointments through patients failing to attend without informing the surgery, it has become necessary to implement the following policy:
  • "If you fail to attend 2 appointments over a 6 month period the Practice will write to you asking if there are any specific problems preventing you from letting us know.  If you fail to attend for a 3rd appointment you will be asked to speak to the Practice Manager and you may be removed from the list and have to find an alternative Practice.  Failure to respond to any of the above will result in possible removal from the Practice list."
• Please ensure you cancel appointments where necessary. If you cannot attend your appointment for any reason please let us know as soon as possible (or click here) as this can be used by other patients and helps to reduce the overall waiting time for routine appointments.

Thank you for your cooperation of this matter.

.

Online Appointments Booking and Repeat Prescription Ordering

.

You can now have access to our appointments system online. This Patient Online system requires you to have a user name and password in order to log on.  To find out more and obtain a user name and password please speak to a member of the Reception Team. The service is not available for children under the age of 16.

By using this system you will be able to book a sameday telephone appointment with a GP.  You will also have access to the Repeat Prescription ordering facility.  This facility allows you to choose the medication from your medical record (repeat medication screen only) rather than you having to type into the current form on the website or an email.  You will be able to see a list of your medications with dates when they were last issued to you.  Utilising this service will enable you to access both appointments and prescriptions 24 hours a day.

The service also allows you to view your Summary Medical Record which contains details of your medication, allergies and sensitivities.  If you already have access to online booking and ordering prescriptions you will need to reapply in order to see your Summary Medical Record.

.

The NHS Friends & Family Test

Latest Results: Of those patients surveyed during February 2020, 88% are likely or extremely likely to recommend this Practice to friends and family.