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Noticeboard

Important Changes to Our Appointment System

With effect from Monday 4th September 2017 you will only be able to book a ROUTINE appointment with your chosen GP up to 4 weeks in advance (if available). A limited amount of Triage slots will be available on a daily basis 

Notice to Close

For the purposes of Staff training this surgery, along with others in the Thurrock area, will be closed on the afternoon of  Tuesday 14th November 2017 .  Please note we shall be closed from 12.30pm.
During closure an Emergency Only service will be in operation and you are asked to telephone 01375 480000 where a contact number will be provided.
The surgery will open as normal on Wednesday 15th November 2017.
Whilst we hope you will agree that there is already a high standard of patient care in Thurrock we are committed to further improving Primary Care services.  Supporting protected learning time for GPs and Practice Staff will assist us in doing this.

Notice to Close

Please note this surgery will be closed from 12.30pm to 1.30pm on Wednesday 29th November 2017

Meningitis B Vaccine 

See "Latest News" for information on the vaccine available for babies born after 1 May 2015.

The NHS Friends & Family Test

The survey is available online.  Click on the Patient Survey button at the bottom of the home page or see further information under Have Your Say.

Travel Notice - Malaria: It Only Takes One Bite!

Ensure you get advice on all the vaccinations required when you travel abroad. Take a look at the Travel Vaccinations page (under Clinics & Services) for further information. Remember to submit your travel forms at least 4 weeks prior to travelling.

Volunteers Wanted for Patient Group

Interested in becoming involved with the practice Patient Reference Group? Please see the Patient Reference Group page for more details.

Online Appointments Booking and Repeat Prescription Ordering

You can now have access to our appointments system online. By using this system you will be able to book an appointment with a GP up to four weeks in advance (no bookings for Same Day appointments).

You can also have access to the new Repeat Prescription ordering facility.

The new system will allow you to choose the medication from your medical record (repeat medication screen only) rather than you having to type into the current form on the website or an email.

The new system will require you to have a user name and password which will then allow you to log on to the practice clinical system and see a list of your medications with dates when they were last issued to you.

To find out more and obtain a user name and password please see one of the reception Team. You will need Photographic identification in order to register for this service.

Utilising this service will enable you to access both appointments and prescriptions 24 hours a day.

What Your Doctor And The Staff Should Reasonably Expect From You, The Patient

  • To be treated with the same courtesy and respect you yourself would expect
  • Honesty and openness
  • Not to expect a prescription every time you see your doctor - they are quite often unnecessary
  • To follow the advice given
  • To switch off mobile telephones when in the surgery
  • To remember that it is not the receptionists’ fault if a doctor or nurse runs late
  • To ensure that any of the facilities are not abused

What You Should Reasonably Expect From The Doctors And Staff

  • To be treated as an individual and given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems
  • Staff to be easily identifiable
  • Staff to maintain your right to privacy
  • Appointments to be available at reception six weeks in advance for you to book follow-up times
  • To have the right to a full explanation of your illness and any tests, investigations or conclusions relating to that condition. You must tell us if you do not understand the explanation

The practice operates a “zero tolerance” approach to both verbal abuse and violence. Any act of this nature will result in the immediate removal from our list. Where there is a serious breakdown of the patient/doctor relationship, we reserve the right to remove patients from our list.

 
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